FAQs

We’d love to see your incredible design and print it for you! A minimum of 20 shirts, pillow covers, shoes or saddle bags is required by design in order to be printed.

Just send your design to support@vuaka.com with the style, color and size you want.

I’m not satisfied with the printing quality, what should I do?

You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

I ordered the wrong size or color, what should I do?

For any changes within 4hrs after ordering please contact us by email: support@vuaka.com, or contact us page we will help you. 

As every single item on Vuaka is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

Shipping & Delivery Info

International buyers! 

We are not currently expanding our business beyond the United States. We're sorry you couldn't make a purchase.

I never received my package, what should I do?

If your item has not arrived within 30 days for apparel products after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

Can I track my package?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Apparel: 1-3 business days

Please note:

- It may take up to 24h for your package to show up in the forwarder's tracking system.

When can I expect to receive my package?

Every single item on Vuaka is custom printed just for you, and it will take us 1-3 business days to print and make sure your order is everything you hoped it would be prior to shipping.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates

- Standard Shipping (UPS) / $4.99 item.

Payment

What is the type of currency on your store?

All our prices are in US dollars.

When will my card be charged?

Just after your order has been successfully placed.

What type of payments do you accept?

We accept Visa, Mastercard, AMEX, Discover and option into paypal and Stripe supports.

My Order

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts.

Can’t find it? No panic, just contact us and one our customer representative will help you!

I changed my mind, can I cancel or modify my order?

When you place an order, you have 4 hours to contact our customer service team and request a cancellation or modification.

After 4 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would

like to change it for in your email and we’ll do our best to help you!

I’m so excited to receive my order! How do I check my order status?

Just enter your order information on the Track Order page to track your order status.

How do I place my order?

Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!