Return & Refund Policy
By placing an order, you have confirmed that you have read, understood and accepted these following policies.
At Vuaka Store, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes situations arise where you may need to return or exchange a custom rubber sandals. Please read our return and exchange policy below for more information.
Guaranteed refund or replacement
Orders do not arrive before 30 days from when you place your order.
Your order was lost due to transit.
Defective products, poor-quality or incorrect product...
Eligible Situations for Returns and Exchanges:
Our policy allows for returns and exchanges in the following situations:
- Lost Items: If your order is lost during transit and has not been delivered to you.
- Defective Items: In case you receive a rubber sandals with manufacturing defects or quality issues.
- Incorrect Size or Color: If you receive a rubber sandals that is a different size or color from what you ordered.
Conditions for Returns and Exchanges:
To qualify for a return or exchange, please ensure that:
- You report the issue to us within 30 Day of receiving your order. We encourage you to reach out to us promptly for a swift resolution.
- Rubber sandals is in its original, with all tags and labels attached.
- You can provide proof of purchase, such as the order number and purchase receipt.
Order Modifications Or Cancellation
After your order has been placed, you have 24 hours to Contact our Customer Service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified. Buyers assume all risks when choosing the wrong style and size of their purchase, no return or refund is accepted in this case. To better help you in choosing the right size, we have made available a size chart in each product page.
Return/Refund Request
We are doing our best to ensure product quality and order accuracy. However, if your item has arrived later than committed time or it is received as a damaged item, poor-quality or incorrect product, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
When you return an order, you have a few compensation options to choose from:
Replacement Order - We replace your original order and send you new confirmation and shipping information.
Voucher - We email you a credit code with the same value as your original order, which you can put to a new purchase.
Full Refund - We return the amount to your original payment method (Paypal, Credit Card).
In case your shipment's stopped or lost by the carrier, we are sure to check with them and resend your item at no fee. If the order is returned due to wrong address, please confirm shipping address again, after it comes back, we will have it resent to you.
How To Return An Item
Please send the product to our address: 91 Alley 196, Ho Tung Mau Street, Phu Dien Ward, Hanoi 100000, Vietnam.
Please note: We will refund the return shipping cost after we receive the item in the same condition as when we confirmed you were eligible.
Duration Of Refund Processing
After confirming your eligibility, please return the item to us. Upon receiving the item, we will refund you within 0 to 3 days.
If you have any further questions, please call or message us email: [email protected]; we are happy to assist you.
Thank you.